3. Privacy Policy

Olentia Life Private Limited ('we', 'us', or 'our') respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information.

3.1 Information We Collect

When you interact with us — through our store, website, social media, phone, or delivery — we may collect:

• Personal identification information: Name, phone number, email address.
• Delivery information: Shipping address, billing address, pin code.
• Order & transaction data: Products purchased, payment method, order history.
• Health-related information: Only when voluntarily provided by you for the purpose of recommending suitable wellness products. We treat this with the highest level of confidentiality.
• Usage data: Interaction with our social media pages or digital touchpoints.

3.2 How We Use Your Information

Your data is used solely for the following purposes:

• Processing and fulfilling your orders.
• Communicating order status, tracking updates, and customer support.
• Personalised wellness recommendations (only with your consent).
• Sending promotional offers, new product launches, or health tips (you may opt out at any time).
• Improving our products and services based on customer feedback.
• Complying with applicable legal obligations.

3.3 Data Sharing

We do not sell, trade, or rent your personal information to third parties. Limited sharing occurs only in the following circumstances:

• With logistics/courier partners solely for order delivery purposes.
• With payment processors to facilitate secure transactions.
• With regulatory or legal authorities if required by law.

3.4 Data Security

• All personal information is stored securely and access is restricted to authorised personnel only.
• We use reasonable technical and administrative safeguards to protect your data from unauthorised access, loss, or misuse.
• Health-related information shared for product consultation is kept strictly confidential and is never disclosed to third parties.

3.5 Your Rights

As a customer, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data from our records (subject to legal obligations).
• Opt out of marketing communications at any time by contacting us.

3.6 Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law.

3.7 Contact for Privacy Concerns

For any privacy-related concerns, please contact us at:

• Phone: 8800739204
• Address: Olentia Pure Dry Fruits and Wellness Showroom, Near Wow Idli Dosa, Alwar Bypass Road, Bhiwadi, Rajasthan