2. Shipping Policy

Olentia Pure is committed to delivering your wellness products safely and within the committed time frame. Please read the following shipping terms carefully.

2.1 Order Processing Time

• Orders are processed within 1-2 business days of payment confirmation.
• Orders placed on Sundays or public holidays will be processed the next working day.
• You will receive an order confirmation and dispatch notification via SMS/WhatsApp on your registered mobile number.

2.2 Delivery Timeline

Standard delivery is completed within 4 to 9 business days from the date of dispatch, depending on your location and the logistics partner.

📌  Estimated Delivery: 4–9 Business Days from dispatch.Delivery timelines may vary during peak seasons, festivals, or due to force majeure events.

2.3 Serviceable Areas

• We currently ship Pan-India through our partnered logistics services.
• Our premium products are available in Tier-3 cities and through our showrooms in Bhiwadi, Neemrana, Gurgaon, and Bahadurgarh.
• For remote areas, delivery may take additional time and will be communicated at the time of order confirmation.

2.4 Payment Options

• We accept online payments (UPI, Net Banking, Credit/Debit Cards, Wallets).
• Cash on Delivery (COD) is also available across eligible pin codes.

2.5 Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout prior to order confirmation.
• We may offer free shipping during promotional periods, which will be clearly communicated.

2.6 Damaged in Transit

If your order arrives in a damaged condition due to transit mishandling, please do not accept the delivery. Report the issue immediately to our customer care at 8800739204 with photographic evidence, and we will arrange a replacement or full refund as per our Return Policy.

2.7 Order Tracking

Once your order is dispatched, you will receive a tracking ID via SMS/WhatsApp. You can use this ID to track your shipment on the logistics partner's platform.